A Computational Model of Facilitation in Online Dispute Resolution



Dr. Karl Branting is the Chief Scientist - Machine Learning for Computational Law at MITRE. He is also also a researcher at the ACT Project (Subproject 1 - Pre-Conflict Decision Tools: Orienting Litigants and Defendants).


Online Dispute Resolution (ODR) can increase access to justice, but the expense and scarcity of facilitators is a bottleneck to ODR adoption. This talk presents a novel model of facilitation intended to reduce this bottleneck.  This model is implemented in a decision-support system that (1) monitors cases to detect situations requiring immediate attention and (2) automates selection of standard text messages appropriate to the current state of the negotiations.

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This content has been updated on 13 April 2022 at 15 h 12 min.