Nicolas VERMEYS et Jean-François ROBERGE, « ODR as a Public Service: The Access to Justice-Driven Canadian Experience », (2019) 6-2 International Journal of Online Dispute Resolution 227.
Canadian courts and tribunals are successfully incorporating online dispute resolu‐ tion (ODR) mechanisms into their processes in order to offer user-centric dispute resolution systems aimed at increasing access to justice. Although they use different approaches, three such examples, British Columbia’s Civil Resolution Tribunal, Ontario’s Condominium Authority Tribunal, and Quebec’s PARLe-OPC platform, have all demonstrated how public ODR can increase litigants’ sense of justice while respecting basic legal tenets. This article serves as a short introduction to this user- centric Canadian approach.
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