Managing Procedural Expectations in Small Claims ODR

Fabien GÉLINAS, « Managing Procedural Expectations in Small Claims ODR », (2019) 6-1 International Journal of Online Dispute Resolution 53.

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In this article, the author reflects on the appropriate place of traditional procedural guarantees in the resolution of consumer and small claims disputes using online tools. After examining the key aspects of procedural justice that constitute the right to a fair trial and analysing its effects on procedures designed for low-value disputes, the article argues for a flexible approach that takes procedural proportionality seriously.

This content has been updated on 19 July 2024 at 12 h 56 min.